Daniel Lovette
Technical Summary
Versatile Technical Support and Software Engineering professional with over 10 years of experience in troubleshooting, system configuration, and full-stack development. Proven ability to diagnose and resolve complex technical issues across Linux environments, email security platforms, and web applications. Combines deep technical expertise with excellent customer-facing communication skills to effectively support users and collaborate across teams.
Technical Skills
Languages & Frameworks: Java, Spring Boot, JPA, JSP, Servlets, Ruby on Rails, JavaScript, HTML, Perl, Bash, Voice XML
Databases & Tools: MySQL, PostgreSQL, Tomcat
Testing & DevOps: Cucumber, Capybara
Platforms & Systems: Linux/Unix Command Line, Proofpoint Email Security
Professional Experience
Software Development Consultant | Sparks for Success | Austin, TX
8/2018 - 9/2019, 6/2022 - 12/2022
Architected and built a new application version from the ground up using Spring Boot, MVC, and JPA, improving scalability and maintainability.
Engineered a full-stack Ruby on Rails application with a PostgreSQL database to enable music therapists to efficiently track and manage client lessons.
Developed a comprehensive automated test suite using Cucumber and Capybara, increasing code reliability and reducing regression bugs.
Provided ongoing application support and maintenance, implementing bug fixes and feature enhancements based on user feedback.
Pre-Sales Support Engineer | Proofpoint | Sunnyvale, CA
8/2016 - 5/2017
Troubleshot and configured complex Proofpoint email security software for potential enterprise clients during pre-sales demonstrations.
Automated repetitive tasks by creating Perl and Bash scripts to search system logs and query MySQL databases, improving team efficiency.
Diagnosed and resolved critical back end issues on Linux servers, including database corruption and network communication problems.
Technical Support Engineer | Sutherland Global Services (Subcontractor for Proofpoint) | Rochester, NY
11/2012 - 7/2014
Provided specialized technical support and configuration for Proofpoint's email security platform, building deep product expertise.
Addressed and resolved customer-reported issues, ensuring platform stability and security.
Software Engineer | RightNow Technologies | Fairport, NY
8/2005 - 7/2011
Designed and developed voice automation applications using JSP/Servlets to generate dynamic Voice XML, deployed on Apache Tomcat.
Maintained and enhanced web applications using JavaScript, HTML, and JSP.
Engineered a rules engine to allow for real-time logic changes on production systems, significantly accelerating the development cycle.
Additional Experience
Production Crew Member | Omega Institute for Holistic Studies | Rhinebeck, NY
5/2025 – 10/2025
Assisted in setting up rooms to meet the exact specifications of faculty.
Barista/Production Coordinator | Third Eye Cacao | Austin, TX
8/2023 – 4/2025
Addressed and resolved a wide range of customer and operational issues.
Stock Clerk | Wheatsville Co-op | Austin, TX
10/2019 – 8/2023
Assisted with receiving and unpacking deliveries, while providing attentive customer service.
Education
Bachelor of Science in Software Engineering
Rochester Institute of Technology, Rochester, NY